Terms and Conditions

BlueAzure Healthcare LLC
Effective Date: August 7, 2025

Welcome to BlueAzure Healthcare LLC. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (the “Client,” “User,” or “Member”) and BlueAzure Healthcare LLC (“BlueAzure,” “Company,” “we,” “us,” or “our”), a home care provider operating in accordance with applicable state and federal laws in the United States.

Please read these Terms carefully before accessing or using our services, website, digital resources, or membership programs. Your continued use constitutes your agreement to these Terms in full.

1. Definitions

• “Services”: Refers to any and all services provided by BlueAzure Healthcare LLC including in-home care, consultations, support communications, wellness content, and memberships.
  
  

• “Client”: The individual receiving care or the authorized individual arranging for care.
  
  

• “Caregiver”: Any individual, whether employee or independent contractor, assigned or referred by BlueAzure to perform services.
  
  

• “Platform”: Any websites, software, or communication tools operated by BlueAzure Healthcare LLC.
  
  

2. Scope of Services

We offer non-medical and medically licensed home care services including, but not limited to:

• Companionship care
  
  

• Post-surgery support
  
  

• Light housekeeping
  
  

• Wellness monitoring
  
  

• Mobility assistance
  
  

• Health and safety check-ins
  
  

We do not provide emergency medical response or services requiring a physician’s intervention. For any medical emergencies, call 911 immediately.

3. Membership Programs

We offer two membership levels:

a. BlueAzure Care (Free)

• Access to wellness resources
  
  

• Ability to request a specific caregiver
  
  

• Early access to portal features (in development)
  
  

• Upgrade assistance
  
  

b. BlueAzure Plus (Paid)

• Includes all BlueAzure Care features
  
  

• Four (4) scheduled appointments per month
  
  

• Priority scheduling
  
  

• Personalized care coordination
  
  

• Email follow-up for care personalization
  
  

4. Account Creation and Accuracy

You agree to provide accurate, current, and complete information upon sign-up. You are responsible for maintaining the confidentiality of your contact and identifying information. Any misinformation may result in refusal or termination of services.

5. Eligibility for Services

You must:

• Be at least 18 years old or have legal guardian approval
  
  

• Reside within our service coverage area
  
  

• Not be subject to restrictions that would make home care unsafe or unlawful
  
  

We reserve the right to decline or discontinue service at our sole discretion.

6. Payments and Billing

• Payments for the BlueAzure Plus membership are billed monthly via secure third-party payment processors.
  
  

• Clients are responsible for maintaining valid payment methods.
  
  

• Late or failed payments may result in a suspension or termination of services.
  
  

• Prices are subject to change with 14-day notice.
  
  

7. Cancellation and Refunds

• Appointments must be canceled at least 24 hours in advance to avoid charges.
  
  

• Missed or late cancellations may forfeit that month’s visit or incur a cancellation fee.
  
  

• Subscription cancellation must occur before the renewal date. No retroactive refunds will be issued.
  
  

8. Modifications to Services

We reserve the right to:

• Modify, suspend, or discontinue services with or without notice
  
  

• Add or remove membership features at our discretion
  
  

• Update pricing or billing methods with prior notice
  
  

9. Service Limitations

Caregivers do not administer medications unless specifically licensed and assigned to do so under proper authorization.

We do not accept liability for outcomes outside our scope of service, including but not limited to:

• Medical emergencies
  
  

• Behavioral issues
  
  

• Miscommunication between client and caregiver outside official channels
  
  

10. Caregiver Conduct and Client Responsibility

• All BlueAzure caregivers are screened and trained.
  
  

• Clients must provide a safe, respectful work environment.
  
  

• Abuse, harassment, discrimination, or inappropriate requests may result in immediate termination of services and legal reporting.
  
  

Clients may not attempt to hire or solicit BlueAzure caregivers for personal or off-platform work without written consent from the Company.

11. Privacy and Data Handling

BlueAzure is committed to protecting your privacy and complying with HIPAA regulations. We collect personal and health-related data solely for the purpose of care delivery and service improvement.

For details, see our [Privacy Policy].

12. Intellectual Property

All content on our website, marketing, guides, and branded materials is owned by BlueAzure Healthcare LLC. You may not reproduce, distribute, or create derivative works without written consent.

13. Website Use and Restrictions

By using our website, you agree not to:

• Use bots, scrapers, or hacks to access restricted content
  
  

• Post false or harmful information
  
  

• Interfere with security features
  
  

Violation of these terms may result in blocked access or legal action.

14. Warranties Disclaimer

We make no warranties, express or implied, regarding:

• Outcomes or medical results
  
  

• Availability of a specific caregiver
  
  

• Continuous access to services or platforms
  
  

Services are provided “as is” and “as available.”

15. Limitation of Liability

To the maximum extent permitted by law, BlueAzure Healthcare LLC shall not be liable for:

• Loss of data, time, revenue, or reputation
  
  

• Injuries or damages resulting from misuse of services
  
  

• Unsupervised client conditions or unsafe home environments
  
  

Our total liability shall not exceed the amount paid by the client in the three (3) months prior to any claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless BlueAzure Healthcare LLC, its owners, employees, contractors, and affiliates from any claims, damages, or costs arising from:

• Breach of these Terms
  
  

• Misuse of services
  
  

• Violations of third-party rights
  
  

17. Termination of Services

We may terminate or suspend services immediately for:

• Breach of these Terms
  
  

• Non-payment
  
  

• Safety concerns
  
  

• Legal or regulatory issues
  
  

No refunds are due after termination for cause.

18. Force Majeure

We are not liable for delays or failures in service due to events beyond our control including:

• Natural disasters
  
  

• Public health emergencies
  
  

• Power or system outages
  
  

• Changes in laws or regulations
  
  

19. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the appropriate jurisdiction located in California.

20. Dispute Resolution

Any claim or controversy shall first attempt to be resolved through mediation. If unresolved, parties agree to binding arbitration conducted in California under the rules of the American Arbitration Association.

Class actions and jury trials are expressly waived.

21. Future Services and Expansion

These Terms also apply to any future features, business expansions, software platforms, mobile applications, partnerships, or subsidiaries under the BlueAzure Healthcare brand.

22. Severability

If any part of these Terms is found to be invalid, the rest shall remain in full force and effect.

23. Entire Agreement

These Terms represent the full agreement between you and BlueAzure Healthcare LLC and supersede all prior discussions or communications.

24. Contact Us

If you have questions about these Terms or anything related to our services, you may contact us:

📧 Email: blueazurehealthcare@gmail.com
📞 Phone: 1+ (661) 486-6133

By using our services or signing up for a membership, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.

25. Background Checks and Screening

All caregivers undergo identity verification, background checks, and training before being assigned to clients. However, BlueAzure does not guarantee complete elimination of risk and is not liable for omissions in third-party screening data.

26. Emergency Procedures

BlueAzure is not an emergency service. In the event of a medical emergency, caregivers are instructed to contact 911. We do not provide EMT services or administer life-saving procedures unless explicitly licensed and authorized.

27. Non-Solicitation of Staff

Clients agree not to directly hire, solicit, or attempt to employ BlueAzure caregivers outside of our platform for a period of 24 months following the last date of service. A violation will incur a penalty fee of $5,000 per occurrence.

28. Staff Substitution Policy

While we aim to honor caregiver requests, BlueAzure reserves the right to substitute caregivers based on scheduling, availability, illness, or other operational needs. Substitute caregivers are qualified to perform equivalent care.

29. Right to Refuse Service

We reserve the right to refuse or discontinue services to any individual for reasons including:

• Unsafe or unsanitary environments
  
  

• Aggressive or inappropriate behavior
  
  

• Fraudulent or misleading information
  
  

• Legal or ethical conflicts
  
  

30. Transportation

Caregivers do not transport clients unless explicitly contracted for transportation services. Clients must provide consent, vehicle insurance verification (if applicable), and ensure all transportation complies with local laws.

31. Insurance and Risk Mitigation

Clients are responsible for maintaining adequate home, auto, and health insurance coverage. BlueAzure is not responsible for damages arising from insufficient or expired insurance policies.

32. Licensing and Compliance

All services comply with relevant licensing requirements in the State of California and any jurisdictions in which BlueAzure may expand. You agree to notify us of changes that may affect service legality.

33. Confidentiality

We take privacy seriously. All personal, medical, and financial information provided to BlueAzure is treated confidentially. Staff are trained under HIPAA and internal confidentiality agreements.

34. Duty to Disclose

Clients agree to disclose:

• Health conditions that may affect service delivery
  
  

• Allergies, hazards, or infectious risks
  
  

• Mental or behavioral issues that may impact safety
  
  

Failure to disclose may result in service refusal or termination.

35. Client Feedback and Testimonials

By submitting a review or testimonial, you grant us the right to use it in marketing and promotional materials unless you request otherwise in writing.

36. Platform Availability

Our website and scheduling tools may be periodically unavailable due to updates or maintenance. We make efforts to minimize downtime but do not guarantee 24/7 availability.

37. Care Plan Adjustments

Care plans may evolve based on client needs, feedback, and reassessments. Clients will be notified of significant changes via email.

38. Client-Caregiver Boundaries

Caregivers may not engage in:

• Personal financial transactions
  
  

• Romantic or family relationships
  
  

• Non-care-related activities (e.g., running errands outside the scope of work)
  
  

Violation may result in immediate service termination.

39. Use of Technology

Clients consent to receive email and SMS communications related to scheduling, updates, billing, and care. You may opt out of non-essential notifications at any time.

40. Technology Limitations

While we offer scheduling, feedback, and payment through digital platforms, these tools may have bugs or limitations. You agree to report issues promptly and avoid misuse.

41. Use of AI and Automation

Some of our customer service or client experience tools may use AI technologies. No medical decisions are made via automation. All care is ultimately reviewed by qualified human personnel.

42. Client Records

We maintain records of services rendered for quality and compliance. You may request a copy of your care history by written request. We may retain records for up to 7 years for legal compliance.

43. Guardian Responsibility

If services are arranged on behalf of another individual, the booking party accepts legal responsibility for agreements, payments, and client behavior.

44. Complaints and Grievances

Clients may submit complaints via email or phone. We commit to resolving all issues within 14 business days. Formal grievances will be reviewed by management and resolved fairly.

45. Non-Compete Protection

You may not use knowledge, materials, staff, or systems from BlueAzure to create a competing home care service within 50 miles for a period of 36 months.

46. Intellectual Property of Clients

We respect your data and do not claim ownership over your personal or health information. You retain full rights over any original content submitted to us.

47. Service Availability by Location

Not all services are available in all zip codes. Availability may vary based on caregiver coverage, regulations, and population density.

48. Cross-State Services

If services expand outside California, users in other states may be subject to region-specific terms, disclosures, and regulatory modifications.

49. Disruption and Behavior

BlueAzure may immediately remove a caregiver from a home if they experience unsafe conditions, including:

• Verbal abuse
  
  

• Unsafe housing
  
  

• Weapons present
  
  

• Suspicion of criminal activity
  
  

50. Conflict of Interest

Caregivers are prohibited from accepting gifts, loans, or business propositions from clients. All financial interactions must remain professional.

51. Unauthorized Third-Party Access

Clients must not share login credentials or personal caregiver information with unauthorized third parties. Doing so violates our privacy protocols and may result in termination of access.

52. System Abuse

Abuse of communication tools, such as spamming our support channels or threatening staff, is grounds for service suspension.

53. Service Misrepresentation

False claims about services received, caregiver conduct, or service scope will result in a full internal review and possible legal action.

54. Media Requests and Interviews

Clients may not publicly represent BlueAzure in media appearances, interviews, or promotional materials without prior written consent.

55. Liability Waiver for Personal Belongings

We are not liable for loss, theft, or damage to personal belongings unless proven to be due to intentional misconduct by an employee.

56. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

57. Severability

If any provision of these Terms is found to be unenforceable, the remainder shall remain in effect.

58. Entire Agreement

These Terms, together with our Privacy Policy and any signed agreements, constitute the full agreement between you and BlueAzure.

59. Waiver

Failure to enforce any provision is not a waiver of our right to enforce it later.

60. Force Majeure

We are not liable for delays or failures resulting from causes beyond our reasonable control, including natural disasters, labor strikes, pandemics, or service outages.

61. Changes to Terms

We reserve the right to modify these Terms at any time. Users will be notified via email or through a notice on our website. Continued use implies acceptance.

62. Refunds

Refunds, when applicable, are processed within 10–14 business days and must comply with our cancellation and billing policy.

63. Termination by Client

You may cancel services at any time by notifying us in writing. Subscription cancellations take effect in the next billing cycle.

64. Termination by BlueAzure

We may terminate services for any reason, with or without cause, by providing written notice.

65. Transfer of Agreement

This agreement may not be assigned or transferred by the client without prior written consent.

66. Interpretation

Headings and formatting are for reference only and do not affect interpretation.

67. Data Storage Location

Client data may be stored on U.S.-based servers or secure third-party cloud systems. International clients agree to U.S. data handling policies.

68. Cookies and Tracking

We may use cookies and analytics tools to improve user experience. You may opt out through browser settings.

69. Third-Party Services

Our site may include links to third-party tools or platforms (e.g., payment processors). We are not responsible for the content or privacy practices of third parties.

70. Children and Vulnerable Adults

Services involving minors or vulnerable adults require legal guardian consent and additional verification procedures.

71. Client-Caregiver Relationship Limitations

Caregivers are not responsible for financial decisions, legal matters, or outside personal affairs unless otherwise agreed in writing.

72. Taxes

You are responsible for reporting any applicable local, state, or federal taxes resulting from services you receive or offer.

73. Medical Advice Disclaimer

We do not provide medical diagnosis, treatment, or prescriptions unless delivered by a licensed healthcare provider under a separate agreement.

74. Membership Cancellation

Members may cancel at any time. However, services rendered prior to cancellation are still billable.

75. Dispute Resolution

All disputes shall be resolved through binding arbitration in Kern County, California, under the American Arbitration Association (AAA).

76. Legal Representation

Each party shall bear its own legal fees in any arbitration or legal dispute unless otherwise awarded by the arbitrator.

77. Indemnification

You agree to indemnify and hold harmless BlueAzure and its employees from any claims, damages, or losses resulting from:

• Your misuse of services
  
  

• Breach of these Terms
  
  

• Third-party claims arising from your actions
  
  

78. Communication Consent

By using our services, you consent to receive phone calls, emails, or text messages related to your account or service delivery.

79. Referral Program

Any referral program is subject to availability, compliance checks, and may be altered or canceled at our discretion.

80. Promotional Offers

Promotions are time-limited and may not be combined with other offers unless explicitly stated.

81. Geographic Limitations

Services are currently limited to select areas in California. Expansion plans may modify this clause in the future.

82. Client Reviews

We may display reviews on our website. By submitting a review, you grant permission for its publication unless opted out.

83. Confidential Staff Communication

All internal communication, including caregiver notes, are confidential and protected by internal and legal protocols.

84. Privacy Policy Incorporation

Our [Privacy Policy] is considered an integral part of these Terms & Conditions.

85. Trial Offers

Free or discounted trial offers are limited to first-time clients unless otherwise stated.

86. Use of Imagery

Client photos or testimonials will only be used in marketing with explicit consent.

87. Virtual Services

Virtual check-ins or wellness calls are optional features and not meant to replace in-person caregiving.

88. Electronic Agreement

Your continued use of our services and website confirms your agreement to these Terms.

89. Copyright and Trademarks

BlueAzure Healthcare LLC holds copyrights to all materials on its website, including logos, texts, and design, whether or not officially registered.

90. Trademarks Pending

Use of “™” may appear on branding to indicate BlueAzure’s intention to register trademarks.

91. Publicity Waiver

Unless you notify us in writing, you waive objection to the use of your feedback in public promotional material.

92. Fees and Payment Authorization

You authorize recurring charges via Stripe, card, or ACH when enrolling in a paid membership.

93. Recordings

If a service involves virtual check-ins, you consent to being recorded for quality and training purposes unless you opt out.

94. Donation Disclosure

We may offer donation links to help fund client care. These are not tax-deductible unless otherwise stated.

95. Accessibility Statement

We aim to comply with ADA digital accessibility guidelines and are continuously improving accessibility.

96. Loyalty Programs

If implemented, loyalty programs are subject to terms defined at their launch and may be discontinued anytime.

97. Care Plan Customization

Each plan is personalized. Requests outside the plan may incur extra fees.

98. Equipment and Tools

Clients may be required to provide basic tools or devices (e.g., walkers, medications). BlueAzure Healthcare is not responsible for provisioning these unless otherwise agreed.

99. Contact Information

You may contact us with questions or concerns at:

📧 blueazurehealthcare@gmail.com
📞 +1 (661) 486-6133

100. Acknowledgement

By accessing our services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.